Terms and Conditions

Last Updated: 27 June 2025

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern your use of the website casinosportuna.co.uk and all services provided by Sportuna (“we”, “us”, “our”, “the Operator”).

1.2 By registering an account, depositing funds, or using any services offered by Sportuna, you confirm that you have read, understood, and accepted these Terms, together with our Privacy Policy, Responsible Gambling Policy, and any other policies referenced herein.

1.3 If you do not agree with any part of these Terms, you must not use our services or website.

2. Definitions

  • Player / User / You: Any natural person who registers or plays on the website.
  • Account: Your personal profile created on our platform to access gaming services.
  • Games: All casino, live dealer, sports betting, and other gaming products provided by Sportuna.
  • Operator: The company licensed to operate Sportuna in the United Kingdom.
  • Bonus: Any promotional offer, including free spins, bonus funds, or other incentives.

3. Eligibility and Account Registration

3.1 You must be at least 18 years old or meet the minimum legal gambling age in your jurisdiction, whichever is higher, to use our services.

3.2 It is your responsibility to ensure that online gambling is permitted where you reside.

3.3 Employees, agents, and immediate family members of the Operator or its affiliates are prohibited from opening accounts or participating in Games.

3.4 Only one account per person, household, IP address, or device is permitted. Multiple accounts are strictly forbidden and may result in closure and forfeiture of winnings.

3.5 During registration, you must provide accurate, complete, and up-to-date information including your full name, date of birth, residential address, email, and payment details.

3.6 You are responsible for maintaining the confidentiality of your login credentials. Any activity under your account is your responsibility.

4. Verification and Security

4.1 We may request identification documents at any time to verify your identity, age, and payment methods. Examples include valid photo ID, proof of address, and proof of payment.

4.2 Accounts with false or misleading information may be suspended or closed, and any winnings forfeited.

4.3 You must notify us immediately if you suspect unauthorised use of your account or any security breach.

5. Deposits and Withdrawals

5.1 Deposits must be made using payment methods registered in your name.

5.2 Minimum and maximum deposit limits apply as detailed on our Banking page.

5.3 We do not charge fees on deposits or withdrawals; however, your payment provider may apply fees.

5.4 Withdrawals will, where possible, be made to the original payment method used for deposits.

5.5 Withdrawal requests are subject to verification checks and compliance with anti-money laundering regulations.

5.6 We aim to process withdrawal requests promptly but accept no liability for delays caused by third-party payment providers.

5.7 To withdraw your full balance and close your account, please contact Customer Support.

6. Inactive Accounts and Dormancy

6.1 Accounts with no login or wagering activity for six consecutive months will be classified as inactive.

6.2 Inactive accounts may incur a monthly administration fee, which will be deducted from your remaining balance after prior notification.

6.3 Accounts with a zero balance may be closed after a period of inactivity.

6.4 Dormant accounts can be reactivated by contacting Customer Support and completing any required verification.

7. Responsible Gambling

7.1 Sportuna is committed to promoting responsible gambling and provides tools such as deposit limits, loss limits, session limits, and self-exclusion options.

7.2 If you believe you may have a gambling problem, please use these tools or contact our support team for assistance.

7.3 Additional support and information can be found at GamCare and the UK Gambling Commission.

8. Prohibited Conduct

8.1 You must not engage in any fraudulent, collusive, or illegal activities including but not limited to:

  • Money laundering or financing terrorism
  • Use of bots, automated software, or scripts
  • Manipulation or cheating of Games
  • Opening multiple accounts or account sharing
  • Using VPNs or proxies to circumvent geographic restrictions

8.2 We reserve the right to suspend or close accounts and withhold winnings if misconduct is suspected.

9. Bonuses and Promotions

9.1 All bonuses and promotions are subject to specific terms and wagering requirements, which are published on the Promotions page.

9.2 Abuse of bonuses, including multi-accounting, collusion, or technical manipulation, is strictly prohibited.

9.3 We reserve the right to cancel, reclaim, or withhold bonuses and winnings if abuse or exploitation is detected.

9.4 Bonuses and free spins may have expiry dates and game restrictions.

10. Fair Gaming and Technical Integrity

10.1 All Games are provided by certified suppliers and use Random Number Generators (RNGs) to ensure fairness and randomness.

10.2 We may void wagers or winnings resulting from technical malfunctions, errors, or breaches of these Terms.

11. Limitation of Liability

11.1 We accept no liability for any losses or damages arising from your use of our services, including but not limited to technical failures, interruptions, delays, or errors.

11.2 You gamble entirely at your own risk. Our maximum liability to you will not exceed the total amount of your last deposit.

11.3 We are not responsible for the content, security, or availability of external websites linked from our platform.

12. Privacy and Data Protection

12.1 We collect and process your personal data in accordance with our Privacy Policy and applicable UK data protection laws.

12.2 We implement appropriate security measures to protect your data from unauthorised access, loss, or misuse.

12.3 For full details on how we handle your data, please refer to our Privacy Policy.

13. Intellectual Property

13.1 All content on the website, including logos, trademarks, graphics, and text, is owned by Sportuna or its licensors.

13.2 No material may be copied, reproduced, modified, or used without our prior written consent.

14. Complaints and Dispute Resolution

14.1 If you have a complaint, please contact our Customer Support team in the first instance.

14.2 We will endeavour to resolve all complaints promptly and fairly.

14.3 If you remain dissatisfied, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) provider or the UK Gambling Commission.

14.4 All complaints and dispute correspondence must be submitted in writing.

15. Changes to These Terms

15.1 We reserve the right to amend or update these Terms at any time.

15.2 Material changes will be communicated to you via email or on the website.

15.3 Continued use of our services after notification constitutes acceptance of the updated Terms.

15.4 You should review these Terms regularly to stay informed of any changes.

16. Contact Information

For questions, support, or to exercise your rights under these Terms, please contact us:

By registering and playing at Sportuna, you confirm that you have read, understood, and agree to these Terms and Conditions.