Responsible Gaming at Sportuna

Welcome to Sportuna, where your safety and well-being are our top priorities. We recognise that gambling should be a form of entertainment, enjoyed responsibly and within your means. Our commitment to responsible gaming is aligned with the UK Gambling Commission’s regulations and best practices to protect players and promote safer gambling.

Our Commitment

Sportuna is licensed and regulated by the UK Gambling Commission, ensuring we uphold the highest standards of player protection. We provide a secure environment and a range of practical tools designed to help you manage your gambling activity responsibly and prevent harm.

Responsible Gaming Tools

To support you in maintaining control over your gambling, we offer the following features:

  • Deposit Limits: Set daily, weekly, or monthly deposit limits to control how much money you add to your account.
  • Wager and Loss Limits: Define maximum amounts for bets and losses to keep your spending within a comfortable budget.
  • Session Time Limits: Choose how long you want to play to avoid extended sessions that may affect your well-being.
  • Reality Checks: Receive periodic reminders during play to help you stay aware of the time and money spent.
  • Self-Exclusion: Temporarily exclude yourself from gambling for a period ranging from 24 hours up to six months or more, if needed.
  • Permanent Account Closure: You may request to close your account permanently at any time if you wish to stop gambling.

Recognising Problem Gambling

Gambling should always be a fun and controlled activity. However, it can become problematic for some. Consider the following signs that may indicate a gambling problem:

  • Gambling to recover losses or to make money.
  • Borrowing money or selling possessions to gamble.
  • Spending more time or money on gambling than intended.
  • Neglecting work, family, or social commitments due to gambling.
  • Feeling anxious, restless, or irritable when unable to gamble.
  • Using money meant for essential expenses (such as rent, bills, or food) to gamble.
  • Constantly thinking about gambling or planning the next bet.
  • Hiding gambling activities from friends or family.

If you recognise any of these behaviours, we strongly encourage you to take immediate action and seek support.

Tips for Responsible Gambling

To help you enjoy gambling safely, please consider the following practical advice:

  • Set strict limits on your deposits, losses, and playing time before you start.
  • View gambling as entertainment, not a way to make money.
  • Never chase losses or borrow money to gamble.
  • Take regular breaks and avoid long sessions.
  • Balance gambling with other hobbies and social activities.
  • Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
  • Only gamble with money you can afford to lose—never use funds intended for essential living costs.

Self-Assessment and Support

If you are unsure about your gambling habits, we recommend taking a self-assessment test available on our website. This tool can help you evaluate your behaviour and identify potential risks.

For confidential advice and support, our Responsible Gambling Team is available at [email protected] or via Live Chat during our operating hours.

Account Limits, Self-Exclusion, and Closure

Should you wish to take a break or stop gambling, Sportuna offers flexible options:

  • Temporary Self-Exclusion: You can exclude yourself from all gambling activities on our platform for a minimum of 24 hours up to six months or longer.
  • Permanent Self-Exclusion or Account Closure: Contact our Customer Support at [email protected] or via Live Chat to initiate permanent exclusion or account closure.
  • Withdrawal of Funds: Before closing your account, please ensure you withdraw any remaining balance.
  • Account Reactivation: Accounts closed for reasons other than problem gambling may be reactivated upon review by our Responsible Gambling Team. We reserve the right to refuse reactivation to protect player welfare.

Protecting Minors

Sportuna takes the protection of minors seriously and complies fully with UK law:

  • Only individuals aged 18 or over are permitted to register and gamble on our platform.
  • We use robust age verification checks to prevent underage gambling.
  • We recommend parents and guardians use parental control tools such as Net Nanny or Qustodio to restrict access to gambling sites.
  • Keep your login details private and secure; do not share them with others, especially minors.
  • Never leave your device unattended while logged into your account, and avoid saving passwords on shared devices.

For more information on protecting children online, visit www.betterinternetforkids.eu.

Support Organisations and Resources

If you or someone you know is experiencing difficulties with gambling, professional help is available. We encourage you to contact the following UK-based organisations:

  • GamCare – Provides free information, advice, and support for problem gamblers.
  • GambleAware – Offers resources to promote safer gambling and fund treatment services.
  • BeGambleAware – A comprehensive source for responsible gambling guidance.
  • Gamblers Anonymous UK – A fellowship of individuals who share their experience to help each other recover.

Additionally, you can install tools like BetBlocker to restrict access to gambling websites across multiple devices.

Contact Us

If you have any questions or concerns about responsible gambling, please do not hesitate to contact our dedicated team at [email protected] or via our Live Chat service. We are here to support you 24/7.

Remember: Gambling should always be an enjoyable pastime. Stay in control, set your limits, and seek help whenever you need it.