Privacy Policy

Welcome to Sportuna. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website casinosportuna.co.uk and use our services. By accessing or using our platform, you agree to the terms described herein. If you do not agree with this policy, please refrain from using our services.

1. Data Controller

Sportuna Limited, registered in the United Kingdom, is the data controller responsible for your personal information. Our registered office is at 25 Savile Row, London, W1S 2ER, United Kingdom. For any privacy-related queries, you may contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process various types of personal data to provide and improve our services, including but not limited to:

  • Full name
  • Email address
  • IP address
  • Telephone number
  • Residential address
  • Date of birth and gender
  • Device and technical information (e.g., browser type, operating system)
  • Usage data, including time, location, and manner of service use
  • Account registration and profile details
  • Financial transaction information, including deposits and withdrawals
  • Content you submit via our platform or customer support
  • Special category data (such as ethnicity or health) only if voluntarily provided
  • Identity verification and compliance documents
  • Data from third-party sources for fraud prevention and responsible gambling checks

3. How We Use Your Information

Your personal data is processed for the following purposes:

  • To create, manage and maintain your account and access to our services
  • To verify your identity and confirm you meet legal age requirements
  • To process deposits, withdrawals, and payments securely and efficiently
  • To comply with UK Gambling Commission regulations and other legal obligations, including anti-money laundering (AML) and safer gambling requirements
  • To communicate important updates about your account, service changes, or regulatory notices
  • To administer promotions, competitions, bonuses, and loyalty programmes
  • To send marketing communications, where you have given your explicit consent
  • To personalise your experience and tailor offers, content, and advertisements
  • To improve our website, services, and policies through analytics and feedback
  • To detect, prevent, and investigate fraud, security breaches, or other unlawful activities

4. Legal Basis for Processing

We process your personal data under the following lawful bases, as defined by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018:

  • Contractual necessity: To perform our contract with you, including providing our services and managing your account.
  • Legal obligation: To comply with applicable laws and regulatory requirements, including those imposed by the UK Gambling Commission.
  • Legitimate interests: For purposes such as fraud prevention, network and information security, and improving our services, balanced against your rights and freedoms.
  • Consent: Where required, for example, in sending marketing communications or processing special category data.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or to comply with legal, regulatory, or contractual obligations. Typically, your data will be retained for up to five years following account closure or last activity. In certain cases, such as ongoing investigations or self-exclusion periods, retention may be extended as required by law.

6. Marketing Communications

With your explicit consent, we may send you marketing messages about our products and services or those of our carefully selected partners. You can manage your marketing preferences or unsubscribe at any time through your account settings or by following the opt-out instructions included in our communications.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, including:

  • Enabling essential website functionality and security
  • Remembering your preferences and settings
  • Analysing website usage and performance to improve our services
  • Delivering personalised advertisements and content

You can manage or disable cookies via your browser settings; however, disabling essential cookies may affect the functionality of our website.

8. Sharing and Transferring Your Data

We may share your personal data with:

  • Service providers such as payment processors, software suppliers, and customer support providers
  • Regulatory authorities including the UK Gambling Commission and law enforcement agencies
  • Fraud prevention and identity verification agencies
  • Members of the Sportuna corporate group
  • Third parties you have authorised us to share your data with

If your data is transferred outside the United Kingdom or European Economic Area (EEA), we ensure adequate safeguards such as standard contractual clauses or other appropriate measures are in place to protect your data.

9. Data Security

We implement robust technical, physical, and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. Our security measures are regularly reviewed and updated to maintain high standards of data protection.

10. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

  • The right to be informed about how your data is used
  • The right of access to your personal data
  • The right to correct inaccurate or incomplete data
  • The right to request erasure of your data (“right to be forgotten”) in certain circumstances
  • The right to restrict or object to certain processing activities
  • The right to data portability, allowing you to receive your data in a structured, commonly used format
  • The right to withdraw consent at any time without affecting the lawfulness of prior processing
  • The right not to be subject to automated decision-making, including profiling, which produces legal or similarly significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technological developments. We encourage you to review this page regularly. Continued use of our services following any changes constitutes acceptance of the updated policy.

12. Complaints

If you have any concerns about our handling of your personal data, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK’s independent data protection authority, via their website at https://ico.org.uk.

13. Responsible Gambling

Sportuna is committed to promoting responsible gambling. If you feel that gambling is affecting your wellbeing, please seek help from recognised organisations such as BeGambleAware, which provides confidential support and advice.

Last updated: October 2024